Terms and Conditions

These terms and conditions apply to students enrolled in courses delivered by the Australasian College of Health & Wellness ('the Australasian College of Health & Wellness'), (TEQSA ID PRV13002), as well as any courses delivered for and on behalf of the Australasian College of Health & Wellness.

Terms and Conditions of Enrolment

These terms and conditions apply to students enrolled in courses delivered by the Australasian College of Health & Wellness ('the Australasian College of Health & Wellness'), (TEQSA ID PRV13002), as well as any courses delivered for and on behalf of the Australasian College of Health & Wellness.

Withdrawals and Refunds Policy

Withdrawals and Refunds Policy - Students in FEE-HELP Eligible Courses

Complaints, Grievances and Appeals Policy - All Student

In the event of a dispute between an individual student and the Australasian College of Health & Wellness, internal procedures are in place to facilitate the resolution of the dispute. Full details are published on the website: www.achw.edu.au.

Informal Complaints

All students and prospective students are encouraged to resolve grievances by bringing the matter directly to the attention of the Australasian College of Health & Wellness. If the student / prospective student is not satisfied with the outcome he/she may choose to lodge a formal complaint under this policy.

Formal Complaints

Students and prospective students must submit their formal complaint in writing via email to: support@achw.edu.au or post to Complaints, Australasian College of Health & Wellness, Ground floor, 7 Macquarie Place, Sydney NSW 2000.

It is essential that the following information is included in the email / letter:
a. details of the complaint;
b. supporting information that the complainant wishes to have considered;
c. an explanation of the steps already taken to try to resolve the complaint informally and why the responses received are not considered satisfactory; and
d. what the complainant thinks needs to be done to address his/her concerns.

Appeals

It is essential that the following information is included in the email / letter:

If the appeal is upheld the student / prospect will be informed of the action to be taken to resolve the matter. The Australasian College of Health & Wellness will immediately implement any decision and/or action required.

If the appeal is not upheld the student / prospect may wish to seek external advice regarding other legal remedies.

Students who are enrolled who wish to lodge an external appeal or complain about a decision made by the Australasian College of Health & Wellness may take action under Australia’s Consumer Protection laws by contacting the Office of Fair Trading in their state, or the Australasian College of Health & Wellness.

Depending on the circumstances of the case some bodies may require that the Australasian College of Health & Wellness internal appeals process first be exhausted before making an external appeal.

Additional Costs

Testamur/ Statement of Attainment re-issue fee: A$40.00 (includes postage)

Publicity

Students and their parents or guardians agree that the student’s photo, video footage, details and achievements may be used for promotional purposes without written consent or notification. If you do not agree to publicity, please advise the Australasian College of Health & Wellness in writing.

Services

The Australasian College of Health & Wellness reserves the right to change the particulars of the services, including changes to prices, courses, facilities and dates of programs where circumstances beyond the Australasian College of Health & Wellness’ control necessitate such changes or where the level of enrolments does not reach the minimum numbers required to operate a course viably. The Australasian College of Health & Wellness also reserves the right to change course fees at its discretion.

Change History

Version V1.0
Approval date 25/09/2019
Approval by the Head of Compliance

Appeals

It is essential that the following information is included in the email / letter:

If the appeal is upheld the student / prospect will be informed of the action to be taken to resolve the matter. The Australasian College of Health & Wellness will immediately implement any decision and/or action required.
If the appeal is not upheld the student / prospect may wish to seek external advice regarding other legal remedies.

If the appeal is not upheld the student / prospect may wish to seek external advice regarding other legal remedies.

Students who are enrolled who wish to lodge an external appeal or complain about a decision made by the Australasian College of Health & Wellness may take action under Australia’s Consumer Protection laws by contacting the Office of Fair Trading in their state, or the Australasian College of Health & Wellness. Depending on the circumstances of the case some bodies may require that the Australasian College of Health & Wellness internal appeals process first be exhausted before making an external appeal.

Additional Costs

Publicity

Students and their parents or guardians agree that the student’s photo, video footage, details and achievements may be used for promotional purposes without written consent or notification. If you do not agree to publicity, please advise the Australasian College of Health & Wellness in writing.

Services

The Australasian College of Health & Wellness reserves the right to change the particulars of the services, including changes to prices, courses, facilities and dates of programs where circumstances beyond the Australasian College of Health & Wellness’ control necessitate such changes or where the level of enrolments does not reach the minimum numbers required to operate a course viably. The Australasian College of Health & Wellness also reserves the right to change course fees at its discretion.

Change History

Version V1.0
Approval date 25/09/2019
Approval by the Head of Compliance